Terms of service

General Terms of Service

1.1 Scope of Application

These Terms of Service (hereinafter referred to as the "Terms") apply to all transactions, purchases and uses of the JINYAO XINGCHI LIMITED website (lacewarespace.com). By accessing, browsing or using this website, you ("User") agree to be bound by these Terms. If you do not agree to these Terms, please do not use this website.

1.2 Applicable Law

These Terms are subject to EU law and are subject to EU consumer protection laws, the E-Commerce Directive, the General Data Protection Regulation (GDPR) and other laws and regulations applicable to consumers.

1.3 Service Provider

This website is operated by JINYAO XINGCHI LIMITED (hereinafter referred to as the "Company"), contact email: [email protected].

2.1 Order Confirmation

After the user submits an order on the website, we will send you an order confirmation by email. This confirmation does not represent the formation of a contract, and a contract is only established when the company ships and provides an order confirmation.

2.2 Payment Methods

We support a variety of payment methods, including credit cards, PayPal, etc. All payments will be processed through a secure third-party payment platform to ensure the security of your payment information.

2.3 Order Cancellation

Under EU consumer protection law, users have the right to cancel their orders unconditionally and request a refund within 14 days ("cooling-off period"). If the order has been shipped, you will be responsible for the return shipping costs.

3.1 Shipping and Delivery

We will ship within [specific time] after confirming the order. Delivery time will vary depending on your delivery address, selected delivery method and other factors. The specific estimated delivery time will be specified when the order is confirmed.

3.2 Shipping costs

The shipping costs will be based on the weight, size, delivery destination and selected delivery method of the order. The specific costs will be clearly displayed on the checkout page.

3.3 Risk Transfer

The risk of the goods is transferred to the user when the goods are delivered to the transport company. The user must ensure that the accurate delivery address and contact information are provided.

4.1 Return and Exchange Conditions

Under EU consumer protection law, you have the right to return the goods unconditionally within 14 days after receiving the goods, without providing any reason. Returned goods must be unused and undamaged, and in their original packaging.

4.2 Return Procedure

If you decide to return a product, please contact us by email, providing the order number and reason for return. We will provide you with return instructions and a return address. The shipping costs of returned goods are borne by the consumer, unless the goods have quality problems.

4.3 Refund

We will process a refund within 14 days after receiving the returned goods. The refund will be made through your original payment method. The refund amount will include the cost of the goods, but not the shipping costs, unless the goods are defective.

5.1 Data Collection and Use

We are committed to protecting your privacy and personal data. We will only collect and use the personal information you provide when purchasing goods, registering an account, and other related services. All collected data will only be used to process orders, improve services, and legal requirements.

5.2 Data Security

We use industry-standard technical and management measures to protect your personal data from unauthorized access, use, or disclosure. All payment information is protected by encryption technology.

5.3 User Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, delete or limit the processing of your personal data. If you wish to exercise these rights, please contact us through our customer service channels.

Terms of service

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